Privacy Policy

Data Controller

I.D.A - C Services Ltd is the data controller for the information you provide. We are committed to respecting your privacy and protecting the personal data of all users of our website and mobile applications (collectively referred to as the “Sites”).

This privacy notice explains how we safeguard your personal data, outlines your privacy rights, and provides guidance on how your information is handled.

For your convenience, this privacy notice is structured in a clear, layered format, making it easy to navigate and understand.

Data Collection

We collect your personal data when you interact with us or use our services. For example, we may collect your address when you make a booking. This information helps us provide the requested service and improve the overall user experience.

How We Collect Your Data:

• Browsing and interacting with our Sites
• Making a booking or creating an account
• Updating your online account or mobile application
• Providing feedback

Additionally, we may collect technical information from third-party platforms, such as advertising platforms and analytics providers, to enhance our services and tailor your experience.

How We Use Your Personal Data

We only use your personal data when permitted by law. Most commonly, this includes:

1. Contractual Obligations: To perform or prepare for a contract with you.
2. Legal or Regulatory Obligations: To comply with applicable laws or regulations.
3. Legitimate Interests: Where processing is necessary for our legitimate interests and does not override your rights, using a ‘balancing test’ to ensure fairness.

We generally do not rely on consent as the legal basis for processing your personal data.

Processing Based on Contract

When our legal basis is contractual, we may use your information to:

• Administer and personalize our Sites and business.
• Enable your use of services available on our Sites.
• Supply services purchased through our Sites.
• Send statements, invoices, and payment reminders, and collect payments.
• Send information about your service and any changes.
• Send non-marketing commercial communications and email notifications you request.
• Facilitate referrals to and from other users.
• Assist with complaints or information requests quickly and effectively.
• Update you on changes to prices, terms, and new features.
• Handle inquiries and complaints related to our Sites.
• Maintain site security and prevent fraud.
• Verify compliance with our terms and conditions (e.g., monitoring communications).

Processing Based on Legitimate Interests

When our legal basis is legitimate interests, we may use your information to:

• Research, assess, analyze, and improve our services.
• Send marketing communications (with an option to opt-out at any time).
• Request feedback and views (with an option to opt-out).
• Share statistical data with third parties (anonymized to prevent identification).

Processing Based on Legal Obligations

When our legal basis is legal obligation, we may use your information to:

• Maintain records of your transactions.
• Comply with legal or regulatory requirements.

Consent-Based Processing

If you submit personal information for publication on our Sites, we will publish and use it according to the consent you provide.

Future Uses

• We may use anonymized customer data for large-scale analysis to improve our services.
• We may introduce profiling and automated decision-making to prevent fraud or allocate appropriate service providers.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, misused, accessed without authorization, altered, or disclosed. Access to your personal data is strictly limited to employees, agents, contractors, and other third parties who have a legitimate business need to know.

In the event of a suspected data breach, we have established procedures to address the situation and, where required by law, we will notify you and any relevant regulatory authorities.

You acknowledge that the transmission of information over the internet is inherently insecure, and while we strive to protect your data, we cannot guarantee its security during transmission over the internet.

You are responsible for keeping your password confidential when accessing our Sites. We strongly advise against sharing your password with anyone to help protect your account.

Your Data Protection Rights

Under data protection law, you have certain rights regarding the personal data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details provided above.

You may have the following rights:

• Right to be Informed: You have the right to clear, transparent, and easily understandable information about how we use your data and your rights. This privacy notice is provided to fulfill this right.
• Right to Rectification: You can request corrections to any incomplete or inaccurate data we hold about you. You can usually make these changes directly through your online account.
• Right to Access (Subject Access Request): You can request a copy of the personal data we hold about you to ensure we are processing it lawfully.
• Right to Erasure (Right to be Forgotten): You may ask us to delete your personal data if there is no valid reason for us to continue processing it.
• Right to Restrict Processing: You may request us to suspend the processing of your personal data. We will store the data but will not process it.
• Right to Data Portability: You can request your personal data in a structured, commonly used, machine-readable format, which you can transfer to another organization (with some restrictions).
• Right to Object: You can object to certain types of processing, such as marketing emails. You can opt out at any time.
• Right to Object to Automated Processing: Although we do not currently engage in automated processing, you have the right to object to such processing if it occurs.

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.

Exercising Your Rights

When you exercise any of these rights, we may ask for specific information to confirm your identity and ensure your security.

We do not typically charge a fee for processing your requests unless your request is clearly unfounded, repetitive, or excessive. In such cases, we may refuse to comply with your request.

We aim to respond to all legitimate requests within one month.

Finally, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time if you believe there is an issue with the way we are handling your personal data.

Amendments to Our Privacy Policy

Any changes to our privacy policy will be posted on our Sites. Where appropriate, we will notify you of these changes via email or push notifications.

This privacy notice was last updated on 27/11/2024.

Third-Party Websites

Our website may contain links to third-party websites, plug-ins, and applications. By clicking on these links or enabling these connections, you may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to review the privacy notice of each website you visit after leaving our site.